Saskia Robertson
Project Manager & Call Center Manager
Email: [email protected]
Office Phone: 612-625-3892
Summary
At the University of Minnesota, Saskia serves in a dual role as Project Manager and Call Center Manager which enables her to manage large team multi-mode projects. Saskia has expertise in research design and methodology, questionnaire design, and qualitative and quantitative data collection and analysis. Her data collection modes of expertise include focus groups, online, scannable paper, telephone, and mail surveys. She specializes in multi-mode projects and in culturally-specific, multi-lingual, and international projects. Saskia has experience with clinical studies, program evaluation, customer satisfaction, student experience and outcomes research, and opinion research projects.
Education
- BA - International Studies, University of Missouri - Columbia, 2013
- BA - Spanish, University of Missouri - Columbia, 2013
- Certificate - Multicultural Studies, University of Missouri - Columbia, 2013
Skills and Training
- Project Consultation
- Survey Research & Questionnaire Design
- Survey Programming & Administration
- Alternative Survey Distribution Methodologies
- Project Management including Large Team, and Multi-Lingual Project Management
- Call Center Management
- Hiring, Training, and Mentoring Research Personnel
- Performance Management
- Project Staffing Coordination
- Focus Group Facilitation & Notetaking
- Qualitative & Quantitative Data Analysis
- Sample Management Methodologies
- Participant Tracking Methodologies
- Incentive Selection, Distribution & Tracking Strategies
- Response Rate & Refusal Conversion Strategies
- Data Privacy & Information Security (Serves as the Department’s Privacy Coordinator)
- Budget Management
- Culture/Community-Specific Data Collection Best Practices
- Working Knowledge on NIH and Intercollegiate Contracts/Awards
- Working Knowledge of the General Data Protection Regulation (GDPR) and its impact on Survey Research
- Qualtrics Research Core
- Qualtrics 360
- RedCap
- Microsoft Office
- Adobe Illustrator
- Canva
- Google Drive
- Box
- Campaign Monitor
- LexisNexis
- Ongoing Training in SPSS and Tableau
Associations and Memberships
- UMN Women in Technology
- Research Advancement & Development Professionals Network (RADPN)
- Immigration Response Team
- Twin Cities Research Group
- Minnesota Evaluation Association (MNEA)
- University Indigenous Women and Women of Color (UIWWOC)
- Mental Health Collective (MHC) of Indigenous People and People of Color