Solutions

• Performance Management
• Training and Development
• Service Evaluations
• Events and Conferences

Service Evaluation

Service Evaluations provide measurable insight into the overall customer experience, work to identify customer expectations and impressions of your organization, and establish accountability measures for employee performance. When you partner with OMS, our team will help you define your assessment strategy so that you can continue to improve the quality of your products and services. We will work with you at any step in the process from determining your service goals, to formulating a valid questionnaire.

OMS provides solid support for program evaluation efforts both from a process and outcome perspective.

• Process evaluation will help determine areas for ongoing improvement and monitoring change efforts.
• Outcome evaluation can provide accountability information as well as measure if overall goals have been achieved.

Please see click on the links below to see what tools you can use for Service Evaluations:

• Paper and Online Surveys
• Focus Groups