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Case Studies

Southern HIV/AIDS Mentoring Alliance Change Starts at Home SERU WA/OR OB Workforce

RESULTS:

Efficiently administered scannable paper surveys to nearly 1000 participants in the first year of a longitudinal study for the Southern HIV/AIDS Mentoring Alliance (SHAMA) in Ethiopia. This project is still in progress, and successfully started a second year.

BACKGROUND:

Alan Lifson, a professor in the Epidemiology and Community Health department at the U of M, was evaluating the use of local community support workers in southern Ethiopia who provide for HIV patients’ education, counseling/social support, and linkage to the HIV clinic. Newly diagnosed HIV patients would be followed for at least three years, with a primary goal of improving retention in HIV care.

Dr. Lifson was referred to OMS by a colleague to use scannable paper survey for data gathering. He needed a more efficient and accurate method of obtaining and processing the data of his 3-year survey in the Amharic language.

HOW WE GOT THERE:

We worked with the client from printing the surveys in Amharic to scanning the responses to reporting the data. We proposed using scannable paper surveys as a more accurate method of gathering data. Additionally, respondents received an identifier on the survey to match their responses each year. Once the survey was complete for the year, we scanned the surveys which eliminated the need for manual data entry. Finally, a clean excel file of the raw data was sent to the researcher for further analysis

SERVICES PROVIDED:

scannable paper survey | foreign language translation | longitudinal study | survey printing

RESULTS:

Better system. Better data. By utilizing the Qualtrics mobile offline app, we met complex study requirements and allowed Nepali interviewers to conduct in-person interviews more effectively, where internet connection was not available.

BACKGROUND:

The Change Starts at Home project needed a new, user-friendly and trusted system to conduct interviews in rural Nepal. The data was imperative to their research regarding prevention of intimate partner violence through the use of media and community engagement behavioral change strategies. They needed a system that could handle translation, could modify while fielding, and had the ability to save and continue. Additionally they needed to collect geographical information, interview duration, and submission dates without internet access.

HOW WE GOT THERE:

We worked with the Principal Investigator (PI), Dr. Cari Clark, to learn more about what functionality her study needed, as well as what was problematic with the current system. We defined requirements, offered solutions, tested for feasibility, and documented how to use each feature for her team and interviewers. Through our continued work with Dr. Clark and her team around the clock during the piloting phase in Nepal, interviews could be completed effectively and without fail.

SERVICES PROVIDED:

Qualtrics consulting | foreign language translation | mobile offline app | survey programming

RESULTS:

For 4 years we have contributed to the generation of institutional, comparative, and longitudinal data on the Student Experience in Research Universities (SERU), including administration of on-line census SERU Undergraduate and Graduate Surveys.

BACKGROUND:

The SERU Consortium is an academic and policy research partnership between UC-Berkeley, the University of Minnesota, and member universities. SERU’s motto is: “Every Student Has A Voice. Every Voice Is Heard.” With important deliverables and many stakeholders involved, there needed to be an organization with a history of delivering survey services, a team of survey experts, and a proven track record of professionally collaborating with other groups in order to coordinate data administration successfully.

HOW WE GOT THERE:

Since 2012, OMS has provided solutions and created efficiencies to meet the consortium’s needs. We created a team of professionals, a framework, and a process that has allowed us to deliver a high touch service experience at a reasonable price. Additionally, we share best practices throughout data administration, including the creation and sharing of SERU data in a common data file with member universities under agreed protocols. 
To better engage students and encourage survey participation, we also consult on best practices in recruiting participants at the universities.

SERVICES PROVIDED:

questionnaire design | authentication preferences | customizable design & recruitment strategies | response rate consulting | large-scale survey | longitudinal study

RESULTS:

We administered nearly 70 qualitative interviews via telephone to research obstetric workforce (OBWF) care models. This was our third successful partnership in research on the OBWF making us a strong resource in this area of health science.

BACKGROUND:

Researchers at the Oregon Health and Science University (OSHU) were looking to investigate the policies, processes, and staffing of labor and delivery units at hospitals in Washington and Oregon. With a plan to interview nurse managers at the hospitals, they needed consulting to improve the quality of the survey design and assistance from top-notch interviewers to collect the data.

HOW WE GOT THERE:

The initial OBWF project was from the Rural Health Research Center here at the University of Minnesota and only included rural hospitals in nine states . Staff there had worked with OMS before and were very happy with the quality of our work. The Principal Investigator (PI) for that project then referred us to a PI at OSHU who was doing similar work, but wanted us to interview staff at hospitals in California.

Our expertise on the previous two studies led to the same OHSU PI hiring us for an OBWF project at Washington and Oregon hospitals. The researchers began by providing us a draft of the survey, and we worked to improve the quality with survey design best practices. We programmed the survey and collected data via qualitative telephone interviews. Finally, we provided the researchers with a cleaned raw data file.

SERVICES PROVIDED:

survey design consulting | survey programming | qualitative interviewing | health sciences research | telephone

Southern HIV/AIDS Mentoring Alliance Change Starts at Home SERU WA/OR OB Workforce

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